AI-powered Customer Service Automation
Automate Your Customer Service at Scale
The AI platform for orchestrating customer service workflows, agents, and knowledge at unmatched precision and scale.One AI platform.
Unlimited automation.
It’s a new era. Move beyond traditional inbound customer service into proactive, AI-powered experiences. Complete end-to-end automation of customer service workflows with NICE CXone Mpower.See How It Works
Power Up Now
Orchestrate = Design + Build + Operate
AI-driven workflows, agents, and knowledge orchestration. Achieve seamless, automated customer service at scale. CXone Mpower delivers AI-powered Customer Service automation by seamlessly orchestrating Workflows, Agents and Knowledge as part of a single, unified and scalable platform.
WORKFLOWS
Design end-to-end workflows across every customer service role.Build seamless connections between customer service and back-office teams.Operate with self-optimizing workflows powered by AI-memory.
AGENTS
Design experiences where AI and human agents collaborate. Build AI agents quickly based on historical interaction data for improved results. Operate with high productivity using specialized AI copilots for all service roles.
KNOWLEDGE
Design automation in one place with your Data, Knowledge & AI models.Build protection for your data & brand with robust access controls and guardrails. Operate smarter services by injecting contextual insights into workflows.
The next-generation AI platform for automated customer service
CXone Mpower delivers AI-powered Customer Service automation by seamlessly orchestrating Workflows, Agents and Knowledge as part of a single, unified and scalable platform.Learn moreLearn why businesses trust NICE
We empower organizations with an AI platform to deliver extraordinary and hyper-personalized customer experiences across digital and voice channels and from any location.85 +
Fortune 100 companies trust NICE
1000 +
pre-built AI models
10 billion
CXone interactions managed annually
100 million
AI enriched interactions per month
Why AI Customer Service Automation is the Future
“Metrigy’s research validates the need for an offering like CXone Mpower. CX leaders don’t want AI in siloes; they want it to move effortlessly through workflows and customer journeys. In 2023, 30% of customer interactions flowed back and forth between agent and AI; that’s projected to rise to 54% by 2026.
This is where CXone Mpower will shine.”
Robin GareissCEO and Principal Analyst
Metrigy
